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Getting Started
New to eSIM? Everything you need to buy, install, and connect.
3 articles
Device Compatibility
Check whether your phone or tablet supports eSIM.
1 article
Install your eSIM
Step-by-step installation guides for every device.
3 articles
Activation Problems
Fix QR code, activation, and first-connection issues.
4 articles
Using your eSIM
Data usage, hotspot, roaming, and switching lines.
3 articles
Top-ups
Add more data to an existing eSIM.
1 article
Billing & Payments
Payment methods, receipts, invoices, and charges.
1 article
Orders
Track, find, or fix problems with your orders.
1 article
Refunds
Refund eligibility, policy, and how to request one.
1 article
Account
Sign in, verification, and managing your profile.
1 article
Travel Tips
Get the most from your data abroad.
1 article
Security
Account safety, privacy, and avoiding scams.
1 article
Featured
Featured articles
The guides our customers find most useful.
How to install your eSIM
The universal step-by-step guide to installing your eSIM by QR code, with tips that apply to any device.
How to activate your eSIM after landing
Exactly what to switch on when you arrive so your eSIM connects to the local network.
Why is my QR code not working?
Common reasons a QR code fails to scan or install, and how to fix each one.
Install eSIM on iPhone & iPad
Detailed installation steps for iOS and iPadOS, including the exact menu names.
Install eSIM on Android
Installation steps for Samsung, Google Pixel, and other Android devices.
How to check device compatibility
Confirm your phone supports eSIM and is unlocked before you buy a plan.
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