We want you connected. If something goes wrong, refunds are generally available for eSIMs that were not used and where a genuine technical issue could not be resolved.

Usually eligible

• The eSIM was never installed or activated.
• A technical issue prevented connection and support could not resolve it.
• A duplicate or accidental purchase reported promptly.

Usually not eligible

• The plan was activated and data was used.
• The device was not compatible or was carrier-locked (please check before buying).
• The validity period has already expired.