Find or track your order
Locate an order, find your QR code, and understand order statuses.
Orders1 min readBeginnerUpdated Jun 21, 2026By Support Team
Every order and its QR code live in your account under Order history and My eSIMs.
Didn't get the email?
Check spam and promotions folders, and confirm the email address used at checkout. The eSIM is always available in your account even if the email is delayed.
Order statuses explained
| Status | Meaning |
|---|---|
| Completed | Your eSIM is ready to install. |
| Processing | Payment confirmed; eSIM is being issued (usually seconds). |
| Pending | Awaiting payment confirmation. |
| Failed | Payment was not completed; no eSIM issued and no charge captured. |
Tip
Use the order lookup tool to jump straight to a specific order.
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